Privacy Policy

This Privacy Policy describes how bh9 collects, uses, stores, and protects the personal information of users who access our website at bh9.pro. By using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and our obligations under applicable data protection principles.

bh9 is committed to maintaining the highest standards of data privacy. We operate with transparency so that every player on our platform knows exactly what information we hold and why. We do not sell or rent your personal data to any third parties for their own marketing purposes, and we never will.

Information We Collect

When you register, transact, or interact with bh9's platform, we may collect the following categories of personal information. Collection occurs only for the specific and limited purposes set out in this policy.

• Account details: full name, username, date of birth, email address, and mobile number provided during registration.
• Identity verification data: copies of national ID (NID), passport, or other government-issued documents used during KYC verification.
• Financial information: transaction records including deposit and withdrawal amounts, payment method details (such as bKash and Nagad wallet numbers), and transaction timestamps.
• Technical data: IP address, browser type, device model, operating system, and session logs collected automatically when you access the site.
• Behavioural data: game history, betting patterns, page visit frequency, and interaction logs used to personalise your experience and identify responsible gaming concerns.

We collect only information that is necessary for the stated purpose. Where possible, we minimise the data we hold. We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification.

How We Use Your Information

The information we collect is used for specific, legitimate, and transparent purposes. We will never process your data in a manner that is incompatible with the reason it was collected. Our primary uses include:

• Account management: creating, maintaining, and securing your bh9 player account, including identity verification and age confirmation (players must be 21 or older).
• Transaction processing: handling deposits and withdrawals securely through bKash, Nagad, Rocket, Visa, Mastercard, and other supported channels.
• Customer support: using your contact details and account history to provide efficient, relevant support when you raise a query or dispute.
• Regulatory compliance and fraud prevention: verifying user identity, detecting suspicious activities, preventing money laundering, and fulfilling any applicable legal obligations.
• Platform improvement and personalisation: analysing usage patterns to improve site features, tailor game recommendations, and optimise the player experience for the Bangladesh market.

We may also send you promotional communications about bonuses, new games, or special events — for example, seasonal offers during Eid, Pohela Boishakh, or major cricket tournaments such as the BPL or T20 World Cup. You may opt out of marketing communications at any time by contacting our support team.

Data Sharing and Disclosure

bh9 does not sell your personal data to third parties. We may share limited information with trusted service providers and partners only where it is strictly necessary to deliver our services. Any third party that receives data is bound by confidentiality obligations and may only use your information for the specific purpose for which it was shared. Categories of third parties include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network providers (Visa, Mastercard) receive only the transaction data necessary to process your deposits and withdrawals.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session and technical data necessary to serve game content securely.
• Fraud detection and security vendors: specialist companies that help us identify and prevent fraudulent accounts, transactions, or access attempts.
• Legal authorities: where required by applicable law, court order, or regulatory request, we may be obligated to disclose certain user information to law enforcement or government agencies.

In all cases, we share the minimum data required. We do not share your data with advertisers, data brokers, or companies for their own commercial benefit. Whenever we engage a new third-party service provider, we conduct due diligence to ensure they apply adequate data protection standards.

Payment Data and Secure Transactions

bh9 supports popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international options such as Visa and Mastercard. When you make a deposit or request a withdrawal, your payment credentials are processed directly by the respective payment provider's secure systems. bh9 does not store full card numbers, mobile banking PINs, or mobile financial service passwords on our servers.

Transaction records — including the amounts involved, the payment method used, the date and time in Bangladesh Standard Time (BST, UTC+6), and the associated account — are retained for audit, fraud prevention, and dispute resolution purposes. These records are encrypted at rest and access is restricted to authorised personnel only.

Cookies and Tracking

bh9 uses cookies and similar tracking technologies to operate the website, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device by your browser. We use three categories of cookies:

• Essential cookies: required for core site functionality, including keeping you logged in, processing transactions, and preventing fraud. These cannot be disabled.
• Analytical cookies: help us understand how players navigate the site, which pages are most popular, and where users encounter difficulties, so we can improve the platform over time.
• Preference cookies: remember your language choice, display settings, and other personalisation options to make your return visits smoother.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bh9 platform. We do not use cookies to serve third-party advertising on this site.

Data Security

bh9 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data visibility to authorised personnel only, regular security audits and vulnerability assessments, and monitored infrastructure with intrusion detection systems.

While we work hard to protect your data, no method of transmission over the internet or electronic storage is completely foolproof. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of a data breach that poses a significant risk to their rights or interests.

Your Rights

As a user of bh9, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data, how it is used, and who it has been shared with.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after account closure.
• Right to restrict processing: you may ask us to pause processing of your data in specific situations, for example while a dispute is being investigated.
• Right to withdraw consent: where we process your data based on consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We will always verify your identity before actioning any request relating to your personal data. This is to protect your account from unauthorised third-party requests. Requests can be submitted by email to [email protected] and should include your registered username and the nature of your request.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is generally retained for the duration of your active account relationship with bh9. Following account closure, certain data — particularly transaction records and identity verification documents — may be retained for a further period to comply with anti-money laundering obligations, fraud prevention requirements, or dispute resolution processes.

When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with an individual. We review our data retention practices periodically to ensure we are not holding data beyond its useful and necessary period.

Children's Privacy

bh9 is a real-money gambling platform strictly intended for adults. Registration and participation are only permitted for persons aged 21 years or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and we reserve the right to request additional age verification documentation at any time.

Changes to This Policy

bh9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When we make material changes, we will notify registered users by posting a prominent notice on the bh9 website and, where appropriate, via email. The updated policy will display a revised effective date at the top of the document.

Your continued use of the bh9 platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using the platform and may contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bh9 handles your personal data, we welcome your enquiry. Our team is available to assist you in English and will respond as promptly as possible.

Email us at: [email protected]

Please include your registered username and a clear description of your enquiry so we can handle it efficiently. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond within 2 business days.